cuci200 Privacy Policy: How We Handle Your Information
This page explains exactly what data cuci200 collects when you open an account, make a transaction via Touch 'n Go eWallet or DuitNow, or browse the lobby — and what choices you have over that information. Availability of services depends on local law and eligible regions in Malaysia.
Account data handled on your terms
Touch 'n Go eWallet & DuitNow activity covered
Clear process to review or correct your records
Contact route open for all data questions
POLICY POSTURE
What cuci200 Collects and Why
When you register an account, we collect the details you submit in the sign-up fields — name, contact email, and the credentials you set. When you connect a payment method such as Touch 'n Go eWallet, DuitNow or FPX, we record that a link was made; we do not store full card or bank credentials on our servers. Every login, game session and wallet transaction generates a log entry tied to your account ID. We use this data to operate your account, process deposits and withdrawals, keep the session running across your devices without interrupting your game, and handle any support request you raise. We do not sell your personal data to unrelated third parties. Where we share data with payment processors — including the rails that power Touch 'n Go eWallet, DuitNow and FPX — it is solely to complete the transaction you initiated. Cookies and local storage are used to remember your session state and lobby preferences; you can adjust browser cookie settings at any time, though doing so may affect how account pages load. Data is retained for as long as your account remains active and for the period required under applicable law in Malaysia.
Touch 'n Go eWallet
DuitNow
FPX Online Banking
Account session logs
Support correspondence
POLICY COVERAGE MAP
Where This Policy Applies and What It Covers
Not every interaction with cuci200 sits under the same data rules. The four areas below clarify what this policy covers directly, what falls under third-party terms, and where the boundary sits for your account activity.
Account Access
Login credentials, session tokens and device identifiers linked to your cuci200 account are fully within this policy. We handle these to keep your session continuous across mobile and desktop without repeated sign-in prompts.
Wallet Transactions
Records of deposits and withdrawals made via Touch 'n Go eWallet, DuitNow or FPX are logged in your account history. Payment processors operate under their own privacy terms; cuci200's policy covers only the record we hold on our side.
Site Content and Game Logs
Game session data — which titles you opened, round duration, wallet changes — is stored in your account activity log. You can view this in the account dashboard after login. Game studios supply content only; session data stays on our platform.
Third-Party Services
Links to external services, payment gateways and any third-party identity checks operate under their own published terms. We are not responsible for how those parties handle data once your session leaves our domain.
YOUR PRACTICAL CHOICES
Actions Available to You Under This Policy
Your rights under this policy are practical, not abstract. You can review the personal data we hold at any time by logging in and checking the account profile section — the fields shown there reflect what we have on record. If any detail is wrong, you can correct it directly in the editable fields or contact us and we will update it for you. Where a data correction affects a linked payment method such as DuitNow or Touch 'n Go eWallet, we will guide you through the re-verification steps shown in your account. You can also request a copy of the data tied to your account by sending a written request through our support channel; we will respond within the timeframe required under applicable Malaysian law. If you want to close your account and request deletion of personal data, the process starts from the support contact form — account closure steps and any retention obligations under local law will be explained in that correspondence.
Review Your Records
Log in and open the account profile section. Every field shown reflects the current data we hold. Session history and transaction logs are in the activity tab of your dashboard.
Correct Account Details
Edit personal fields directly in account settings, or contact support if a field is locked. Corrections to linked payment methods follow the re-verification steps shown in the wallet section.
Request a Data Copy
Submit a written request via the support contact form. We will compile the data tied to your account ID and respond within the period required under applicable Malaysian law.
Ask About Closure
Account closure and data deletion requests start from the same support form. We will outline any retention obligations under local law before confirming the steps.
POLICY CONTACT PATHS
How to Reach Us on Privacy Matters
If you have a question about this policy, a request to correct data, or a concern about how your account information is handled, there are three ways to reach the cuci200 team. Use whichever channel suits the urgency of your query — all three routes log a reference for your records.
Support Form
Reach us through the contact form on the website. State your account email and the nature of your request. This route is suited to data review requests and account correction queries.
Live Chat
For faster responses on account access or wallet data questions, open the live chat widget in the bottom corner of any page after login. State your query clearly and a team member will pick it up.
Email
Written data requests — including requests for a copy of your data or account closure — can be sent to our support email. The address is listed in the contact section of your account dashboard.
DATA HANDLING STANDARDS
How We Approach Data Security and Retention
Sound data handling is not a feature we advertise — it is how the account system is built. Here are the four areas where we apply direct operational controls that affect your personal information.
Cookies and Session Storage
We use cookies to keep your account session active and to remember lobby preferences such as your last game category. Cookie controls are in your browser settings. Disabling session cookies may require you to log in again on each visit.
Account Security Measures
Login sessions are protected with standard encryption in transit. If we detect a session from an unrecognised device, the account page prompts a verification step before full access is restored. Check your active sessions in account settings.
Data Retention Period
We keep account and transaction records for the period required by applicable law in Malaysia. When an account is closed and the retention period ends, personal data is removed from active databases per the steps we outline in the closure correspondence.
Policy Updates
When this policy changes, the updated version is published at this URL with a revised date at the top. Continued use of your account after a policy update means you have read the current version. Contact us if any change raises a question.
POLICY FAQ
Privacy Policy Questions We Get Asked
These are the specific questions about data, account records and your rights that come through our support channel most often. Each answer reflects how the policy actually works on cuci200.
Does cuci200 store my Touch 'n Go eWallet or DuitNow account credentials?
No. We record that a payment link was made between your cuci200 account and the payment method, but full wallet credentials are handled by the respective payment processor. We hold only the transaction reference and the linked account identifier on our side.
How do I see what personal data cuci200 holds about me?
Log in and open your account profile page. The fields shown reflect the current data on record. Transaction and session history is available in the activity tab. For a full compiled copy, submit a written request through the support contact form.
Can I correct a mistake in my account details?
Yes. Editable fields in your account settings can be updated directly. If a field is locked — for example because it is tied to a verified payment method like DuitNow — contact support and we will walk you through the re-verification steps required to make the change.
Who does cuci200 share my data with?
We share data only with payment processors that complete transactions you initiate — such as Touch 'n Go eWallet, DuitNow and FPX — and with service providers that operate the platform on our behalf. We do not sell your data to unrelated third parties for marketing or profiling purposes.
How long does cuci200 keep my account data after I close my account?
Data is retained for the period required under applicable Malaysian law. The specific timeframe depends on the type of record. When you request account closure through our support form, we outline the retention obligations that apply before completing the process.
What happens to my data if this Privacy Policy is updated?
The updated policy is published at this page URL with a revised effective date. We recommend checking back periodically. If an update raises a concern about how your data is handled, contact us through the support form or live chat before continuing to use the account.
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